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Typically, the Outreach Service supports people who: • Feel that moving into a refuge is not for them and would like to explore other options. Support can be provided either over the phone or face to face. Information can be provided on a wide range of topics, including housing, benefits and legal issues among others. If more in-depth or specific information is required, all effort will be made to find the appropriate agency to provide this. Likewise, the Outreach Worker is also there to allow survivors of domestic abuse to gain confidence and control, by accompanying them to visits to solicitors, the council, doctors etc, or when requested, speak on their behalf. However, at the same time, support and encouragement is given, so that clients can be as active as possible in taking control of their situation. Visits can be arranged at the client's house, in situations where it is safe. Otherwise, support can be given at our offices. Clients can be assured of confidentiality in all circumstances. The only exception to this would be for reasons of child protection. However, the result of this would be discussed between the Outreach Worker and the client if such a situation arose. The Outreach Worker is also available to give short awareness-raising sessions in the Borough to any organisation who would like to find out more about domestic violence and the options and support available. The Outreach Worker can be contacted either by the person suffering from domestic abuse, or they can be referred by other agencies. The Outreach Worker usually works between 9.00am - 5.00pm, Monday - Friday, but there is a confidential answer phone available when she is out of the office. A convenient appointment for both parties will then be arranged.
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Loughborough Women's Aid - Registered Charity Number: 513130